Effective Date: January 1, 2026
These Terms of Service (“Terms”) govern your use of services provided by Central Austin Pool Care (“we,” “us,” or “our”). By scheduling or receiving any services from us, you agree to the following terms:
1. Services Provided
We offer routine pool cleaning, pool maintenance, equipment inspections, and minor pool-related repairs. All services are performed using standard industry practices and equipment.
Service availability may vary based on location, weather, or unforeseen circumstances.
2. Scheduling and Access
You agree to provide reasonable access to your pool area on your scheduled service day. If access is blocked, such as by locked gates or aggressive pets, we may not be able to perform service and reserve the right to charge for the visit.
3. Payments and Billing
Payment is due according to the billing schedule outlined in your service agreement or invoice. We accept payments via secure online processing platforms such as QuickBooks, Stripe, or PayPal.
Late or missed payments may result in paused service or late fees.
4. Chemicals and Repairs
Routine pool chemicals are typically included in our standard cleaning services. For equipment repairs, replacement parts, or larger service needs, we will provide an estimate and obtain your approval before performing the work.
5. Cancellations and Rescheduling
To cancel or reschedule a service visit, please notify us at least 24 hours in advance. Missed visits or last-minute cancellations may result in a service charge.
Recurring services can be paused or canceled at any time with written notice.
6. Service Warranty
We strive to provide reliable, high-quality service. If you experience an issue, please contact us within 48 hours of your service visit, and we will make reasonable efforts to address the problem.
We are not responsible for pre-existing pool issues or damage caused by equipment failure, weather, or other factors outside our control.
7. Liability
You agree to hold Central Austin Pool Care harmless for any damage or injury resulting from:
Improper pool use or unsafe conditions at your property
Delays due to weather or access restrictions
Malfunctions of pool equipment outside our control
We carry general liability insurance and will act in good faith to resolve legitimate claims.
8. Communication and Consent
By providing your contact information, you consent to receive service-related calls, texts, and emails from Central Austin Pool Care. We do not sell or share your information with third parties, and you may opt out of marketing communications at any time.
All text messaging originator opt-in data and consent will not be shared with third parties.
9. Changes to These Terms
We may update these Terms as our services evolve. Any changes will be posted on our website with an updated effective date. Continued use of our services after updates means you accept the revised Terms.
10. Contact Us
If you have questions about these Terms or your service, contact:
Central Austin Pool Care
info@cenatxpools.com
(512) 699-9190
1602 Sahara Ave
Austin, TX 78745
Effective Date: January 1, 2026
At Central Austin Pool Care (“we,” “our,” or “us”), your privacy matters. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
1. Information We Collect
We may collect the following personal information:
Contact details: Name, phone number, email address, and service address
Billing info: Payment methods collected through secure third-party tools such as QuickBooks, Stripe, or PayPal
Service data: Notes or service history from Skimmer and service requests
Communication data: Call and text history through our phone system
We collect this information when you:
Fill out a form on our website
Contact us by phone, text, or email
Schedule or receive service
Pay for services online or through invoices
2. How We Use Your Information
We use your data to:
Schedule and manage pool services
Communicate about appointments, service updates, and billing
Send occasional reminders or updates via email or text
Maintain accurate business and tax records
Improve our services
3. Sharing Your Information
We do not sell or rent your personal information. We may share it with trusted third-party services that help us operate our business, such as:
Skimmer for managing service routes
QuickBooks for billing and accounting
Stripe for secure payments
All categories above exclude text messaging originator opt-in data and consent. That information will not be shared with any third parties.
4. Your Rights and Choices
You have the right to:
Access or correct your personal data
Request deletion of your information where legally permitted
Opt out of marketing communications at any time
To make a request, contact us at: info@cenatxpools.com
5. Data Security
We use reputable software platforms and secure access practices to protect your data. No system is completely secure, but we take reasonable steps to safeguard your information.
6. Changes to This Policy
We may update this Privacy Policy as needed. Changes will be posted on our website with a new effective date.
7. Contact Us
If you have questions about this policy or how your information is handled, contact:
Central Austin Pool Care
info@cenatxpools.com
(512) 699-9190
1602 Sahara Ave
Austin, TX 78745
